Gorgary Inc

Establishing strong relationships and working effectively with senior management client contacts
• IT Strategic planning, alignment, and budgeting for external clients
• Communicating business needs to technical audiences while simplifying complex technical information for business audiences
• Leading and managing professional staff to ensure consistent delivery of our solutions to our clients
• Bringing resolutions to complex situations with multiple stakeholders, including clients and various teams
• Managing customer expectations
• Thriving and improving our quality of service delivery in a fast paced environment with multiple priorities
• Understanding financial reports and building business cases to promote appropriate technology solutions to our clients
• Being responsible for the technical delivery of each of your individual team members by supporting them with technical escalations
• Supporting clients by ensuring Tier 1, 2 and 3 support responsibilities are effectively managed including engaging external partners or vendors to remediate client support needs
• Sharing knowledge and providing assistance across clients as needed
• Maintaining accurate and timely reporting of system status enabling you to propose relevant improvements to each client environment
• Developing and maintaining technical materials as needed